FAQ’s

How do your parties work?

Each of our experiences is designed to be all-inclusive and hassle-free. On the day of your party, we will deliver, set up, and style your curated experience. We will schedule a set-up time with you in advance to ensure everything is ready to go at least an hour before guests are scheduled to arrive.

And then we return the next day to pack everything away, so you have a fresh start after the celebrations conclude.

With our party packages, we believe anyone (even those with the busiest of schedules!) can host an awe-inspiring celebration.

What areas in Wisconsin do you serve?

Our prices include delivery, set-up, and take-down within 30 minutes of Verona (including Madison, Middleton, Verona, Waunakee, Fitchburg, Mt Horeb, Cross Plains, Oregon). For parties outside of our standard area, an additional delivery fee may be applied.

Can I pick up items and set up your tents/tables myself?

Great question! In order for us to maintain the integrity of our equipment and other rentals, we do require that our trained staff set up the tables and tents. These items are solid wood and custom made just for us, so they must be handled with care.

When should I book?

As a small business, our weekend availability fills quickly! We recommend booking 4 weeks in advance to ensure availability for your party date. If you’re under a tight timeline, please contact us!

How much space do the tents require?

Each personal tent has a footprint of 45”x75”.

Our signature Glamping tent needs a 24’ area for staking.

Our 14’ outdoor movie night requires about a 25’ x 35’ outdoor space.

For each party option, we are happy to discuss your unique situation in detail.

What do I need to do before my Party?

We will need a clear area to set up in. For slumber parties, we can arrange the tents in a variety of configurations - line up, aisles, semi circle. If you have any questions regarding whether a space will work, please ask us and we can work through your options. Additionally, someone over the age of 18 must be available during set-up and take-down.

Can I reserve a second night in the tents?

Yes! It’s only a flat $100 rate for a second night in our sleepover tents (same theme and number of tents as the first night).

Are paper products included?

If you book our Boho Dining add-on Experience, all tableware and paper products will be included.

Can you set up in a different venue than my house?

Yes; if you are planning to host an Ash + Arrow Experience at a different location or venue, please contact them to check their policies and restrictions. If you need any assistance, we are happy to help coordinate.

Do you offer custom themes?

Yes! Contact us, and we will work with you to create your dream party!

How long does setup and takedown take?

It depends on the size of the event you are hosting. However, it generally takes 90 minutes to set up a party and 45 minutes to break it down. We’ll ensure everything is set up at least 1 hour before your event starts. In the week prior to your event, we will confirm your set-up and take-down time, as well as cover any final logistics.

How is everything cleaned?

Tents: After each event, all bedding (including mattress protectors, sheets, blankets) is laundered with allergy-friendly detergent. Activity trays and lanterns are disinfected after each use. Tent canopies, decorative pillows, and other decorative items are spot cleaned.

Boho Dining: After each event, all table linens are laundered. Table accessories, such as Chargers, are disinfected after each use. Poufs are spot cleaned.

Where are your tables and tents made?

With the exception of our signature bell glamping tents, all of our furniture and tents are hand made and sewn in Madison, WI. This ensures the highest quality and maintains a genuinely unique experience for each of our parties.

Our signature bell [glamping] tents are imported from a custom UK retailer.

What happens in the event of inclement weather?

In the event of extreme or inclement weather on the date of your outdoor party (Glamping or Movie Night), we will work with you to find a mutually agreed upon alternate date. We will closely monitor weather forecasts in advance of any outdoor parties and maintain open communication with you.

What is your cancellation policy?

Due to the custom nature of our events, we require 2 weeks notice to cancel your event with us in order to receive a full refund. A request for change of dates will be based on availability of the preferred date.